Refund Policy

Technitis is committed to fair resolutions. Our refund policy relies on seller accountability and platform mediation — we enforce seller responsibility so buyers get what they paid for.

How Refunds Work Today

As a growing marketplace, we do not yet offer platform-funded refunds or automatic money-back guarantees. Instead, we focus on mediation and enforcement:

Dispute mediation — We review evidence fairly if buyer and seller can't resolve directly.
Enforced accountability — If seller is at fault, we require them to issue a refund or face suspension / payout holds.
Penalties for non-compliance — Repeated issues or refusal to resolve can lead to account bans.
Secure payments — All transactions use trusted processors with fraud protection.

Refunds are handled directly between buyer and seller — we step in only for mediation and enforcement when needed.

Local Pickup / Meetups

Sellers may offer local pickup (meetups, cash-in-person, etc.). These transactions happen entirely outside our platform.

We do not process payments, hold funds, mediate disputes, or provide refunds for local pickup sales.
Local pickup is at your own risk — no platform protection or enforcement applies.
We strongly recommend safe public locations, in-person verification, and secure payment methods if possible.
For full protection, choose shipped items from Technitis-Backed sellers.

Refunds for Technitis-Backed Sellers

Purchases from Technitis-Backed (premier) sellers include stronger expectations:

30-day return window — Return for any reason (seller handles process and covers return shipping if item not as described).
Full refund — Item price + original shipping once seller receives/inspects return.
Platform enforcement — If seller refuses, we mediate and require compliance or face suspension.

Refunds for Regular Sellers

For non-backed sellers, refunds depend on the situation:

Not as described / defective / not received: Buyer contacts seller first. If unresolved, open dispute → we mediate → if seller at fault, we require full refund.
Changed mind / no fault: Refunds at seller's discretion — no platform enforcement.
Dispute process: Evidence reviewed fairly (7–14 days). Seller must comply if at fault or risk penalties.

How to Request a Refund or Open a Dispute

Contact the seller first — many issues resolve directly.
If no solution, open a dispute in your order dashboard (within 30 days of delivery).
Provide evidence (photos, messages, tracking, etc.).
We review and communicate the decision to both parties.
If seller is at fault, we enforce refund or other resolution.

Disputes are typically resolved within 7–14 days.

As Technitis grows, we plan to add stronger refund options — including platform-backed coverage — funded by transaction fees.