Buyer Protection at Technitis

What Buyer Protection Means Today

As a growing marketplace, we don't yet offer platform-funded refunds or automatic money-back guarantees. Instead, we focus on what we can enforce right now:

• Full dispute mediation — Report any issue (item not as described, not received, etc.). We review evidence from both sides fairly and quickly.
• Enforced seller accountability — If the seller is at fault, we require them to issue a full refund (or replacement) or face suspension and withheld payouts.
• Strong penalties for bad actors — Fraud, repeated issues, or non-compliance can result in permanent bans and loss of visibility.
• Secure payments — All transactions go through trusted processors (Stripe / NowPayments) with built-in fraud detection.

Extra Guarantees for Technitis-Backed Sellers

Purchases from Technitis-Backed (premier) sellers come with stronger expectations:

• 30-day return window — Buyer can return for any reason (handled directly with seller; seller covers return shipping if item not as described).
• Verified quality & condition — Strict listing standards and ongoing monitoring.
• Priority dispute support — Faster review and stronger enforcement if issues arise.

Backed sellers accept these higher standards in exchange for better visibility and trust from buyers.

How to Report an Issue

1. Contact the seller first — many issues are resolved quickly this way.
2. If unresolved, open a dispute in your order dashboard (within 30 days of delivery).
3. Provide evidence (photos, messages, tracking, etc.).
4. We review fairly and communicate the decision to both parties.
5. If seller is at fault, we enforce refund or other resolution.

Disputes are typically resolved within 7–14 days.